Arts Learning Terms and Conditions

Term Workshops
Enrolment and Payment Information
A completed enrolment form and full payment is required prior to the commencement date of the workshop. Your place in a workshop is not confirmed until full payment is received. Payments can be made by cash, cheque, money order, EFTPOS or credit card (Mastercard or Visa).

Transfers
Transfers between workshops require at least 5 working days notice prior to the commencement date of the workshop.

Withdrawals

  • Withdrawal requests must be made in writing 5 working days before the commencement date of the workshop (a 10% administration fee will apply).
  • Refunds or transfer requests made less than 5 days prior to the commencement date will forfeit 50% of the course fee.
  • Withdrawal requests made 48 hours before class commences or after a course has started will not be refunded.

Please note, bookings are transferrable and can be passed onto a friend.

For more information about withdrawals or transfers, please contact Reception at [email protected] or 03 9362 8888.

Refunds
Refunds via Trybooking:
Refund will be to the card used when booking was made less the booking fee.

If the original card used when booking was made is unavailable for any reason, refund can be made to another card less the booking and processing fee.

It can take 3-5 business days for the funds to appear back on the customer’s card

Refunds may take up to 15 days to process.

Cancellations and Changes
Classes are subject to sufficient enrolment numbers. Courses that do not meet minimum enrolment levels may be cancelled. Participants will be notified by email of a cancellation 24 hours prior to the course start date. In the case of cancellation a transfer, credit or full refund will be issued. Refunds may take up to 15 days to process.

Casual classes
FCAC’s casual classes for toddlers are $20 per child with $5 per extra child in family.

Concession Policy
Concession entitlement discounts for some Arts Leaning workshops include:

Pensioners
A current Pensioner Concession Card from Department of Health and Human Services or the Department of Veterans’ Affairs must be presented on request.

Seniors
A current government-issued Seniors Card must be presented on request.

Unemployed/Health Care
A current government-issued Health Care card must be presented upon request.

Student/Youth
Full-time student card identification (including Australian and international student cards) must be presented upon request for students or children aged 17 years and under.

Concessions must be valid at the time of booking.

Footscray Community Arts Centre reserves the right to change tutors and cancel, change or reschedule workshops. All information is correct at time of printing.