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Ticketing terms and conditions

Terms and Conditions

Summary of Terms and Conditions

Before proceeding with your purchase, please read these Terms and Conditions carefully. By booking a ticket with Footscray Community Arts, you agree with these Terms and Conditions.

COVID19 Special Conditions

  • In booking a ticket with us, you agree to our COVID safe policy, which includes (but is not limited to) checking in using the QR code as a condition of entry.
  • In the case of sudden lockdown due to COVID-19, you will be offered a full refund. You may book into a rescheduled or postponed time if convenient for you.
  • If you are a close contact, awaiting a negative test result or are diagnosed with COVID19, you will be offered a refund, as long as Footscray Community Arts are notified within 4 hours of your booking.
  • If you have a cough, sore throat, fever, shortness of breath or flu-like symptoms, you must not enter Footscray Community Arts. All adults will be required to sign in via the FCAC QR code once you reach the venue, for contact tracing on entry.
  • If you have any potential symptoms, please stay at home. You will be offered a refund if you are missing workshops due to COVID-19. Please email Urvi Majumdar at urvi@footscrayarts.com within 5 hours of the workshop for a refund.
  • Refunds will be issued to the card used when booking was made less the booking fee. Refunds may take up to 14 days to process. Additionally, it can take 3-5 business days for the funds to appear back on the customer’s card once processed by Footscray Community Arts.

General Conditions – Ticketed Events

  • Bookings are not guaranteed until full payment is made for a ticket via Ferve on in person at Footscray Community Arts.
  • Ticketed events do not have allocated seating.
  • All bookings are non-transferrable.
  • Refunds are offered as per LPA guidelines. We cannot issue refunds if you simply change your mind.
  • Donations made as part of bookings are not refundable.

General Creative Workshop Program

  • A completed enrolment form and full payment is required prior to the commencement date of the workshop. Your place in a workshop is not confirmed until full payment is received. Payments must be made via our booking platform Ferve or in person at Reception. Payments can be made by cash, EFTPOS or credit card (Mastercard or Visa).
  • Classes are subject to sufficient enrolment numbers. Courses that do not meet minimum enrolment levels may be cancelled. Participants will be notified by email of a cancellation 24 hours prior to the course start date. In the case of cancellation, a full refund will be issued.
  • Footscray Community Arts reserves the right to change tutors/ facilitators and/or cancel, change or reschedule workshops. All information is correct at time of printing.
  • Withdrawal requests must be made in writing 5 working days before the commencement date of the workshop (you will be refunded the cost of the workshop, minus the transaction fee).
  • Refunds or transfer requests made less than 5 days prior to the commencement date will forfeit 50% of the course fee.
  • Withdrawal requests made 48 hours before class commences or after a course has started will not be refunded.
  • Refunds will be issued to the card used when booking was made less the booking fee. Refunds may take up to 14 days to process. Additionally, it can take 3-5 business days for the funds to appear back on the customer’s card once processed by Footscray Community Arts.
  • Donations made as part of bookings are not refundable.

Concession and Pricing Policy

Footscray Community Arts aims to price events, workshops and experiences with access in mind. Tickets over $0 attract a ticketing fee that covers the cost of the ticketing process.

  • Concession entitlement discounts are available for the majority of ticketed workshops and events. Concessions are eligible for:
  • Pensioners – A current valid Pensioner Concession Card must be presented on request.
  • Seniors – A current valid government-issued Seniors Card must be presented on request.
  • Unemployed/Health Care – A current government-issued Health Care card must be presented upon request.
  • Student/Youth – Full-time student card identification (including Australian and international student cards) must be presented upon request for students or children aged 17 years and under.

Concessions must be valid at the time of booking.

Companion Card Scheme

  • Footscray Community Arts observes the Companion Card program and admits carers to ticketed events (but not to any associated additional items such as Food & Beverage or VIP events) as ticketed complimentary guests. The companion must sit in the nearest available seat to the cardholder to assist them during their visit.
  • The use of a Companion Card is restricted to people who are unable to participate at a particular venue or event without attendant care support. Details of use are contained on the Companion Card website companioncard.org.au.
  • To make companion card bookings, please contact reception@footscrayarts.com and notify of the patron you will be supporting.

Full Terms and Conditions

COVID19 Special Terms

Footscray Community Arts has adopted some special Terms and Conditions in light of the coronavirus (COVID-19) pandemic. These special terms are informed by a safety first approach so that events are COVID safe for all workers and audiences and mitigate risks of community transmission to the general public. These special terms are set out below and operate to supplement the Terms and Conditions. If there is any inconsistency between the special terms and the other Terms and Conditions, the special terms apply to the extent of the inconsistency. All other Terms and Conditions continue in full force and effect.

A. Footscray Community Arts follows public health advice. When you attend our Venues and events, you and each member of your booking party must comply with any COVID-19 safety protocols or requirements notified to you by Footscray Community Arts (including by way of signage at the Venue or by way of line markings on the floor). This includes complying with:

a. Hand hygiene requirements and the requirement to wear a face mask;

b. Physical distancing requirements (including physical spacing requirements while queuing);

c. Person limits for particular spaces and areas; or

d. Person density requirements.

B. You must stay at home and must not attend the venue or the event if you:

a. are required to self-isolate or quarantine (and the event falls within the isolation/quarantine period) due to:

i. being a confirmed case of COVID-19; or

ii. having close contact with a confirmed case of COVID-19; or

iii. living in or having been in a high risk area within Australia; or

iv. having returned from overseas.

b. have COVID-19 symptoms, have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results). The symptoms of COVID-19 include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.

C. We are offering additional flexibility through our refund policy at this time, having regard to the uncertainties posed by COVID-19 and to encourage you and the members of your booking party to comply with the stay at home requirements in Clause B.

D. You will be entitled to a refund or exchange if you or a member of your booking party falls into any of these categories and you notify Footscray Community Arts within four hours of the start time of the event/ workshop:

a. You or they are required to self-isolate or quarantine (and the event falls within the isolation/quarantine period) due to:

i. being a confirmed case of COVID-19; or

ii. having close contact with a confirmed case of COVID-19; or

iii. living in or having been in a high risk area within Australia; or

iv. having returned from overseas.

b. You are unable to travel to attend the event due to border restrictions.

c. You or they have COVID-19 symptoms, have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results). The symptoms of COVID-19 include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
You must contact us as soon as possible if you or a member of your booking party falls into any of these categories.

COVID-19 safety when you attend our Venues and events

E. Without limitation, you and your booking party may be refused entry or required to leave the Venue or event if you or they:

a. refuse to comply with any COVID-19 safety protocols or requirements notified to you by Footscray Community Arts;

b. refuse to comply with any reasonable health and safety directions given by Venue staff;

c. refuse to provide contact tracing information to Footscray Community Arts on request;

d. are exhibiting symptoms of COVID-19, as notified to or as assessed by Venue staff. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell;

e. have been tested for COVID-19 and are awaiting test results; or

f. are required to be in self-isolation/quarantine due to:

i. being a confirmed case of COVID-19; or

ii. having close contact with a confirmed case of COVID-19; or

iii. living in or having been in a high risk area within Australia; or

iv. having returned from overseas.

In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

F. You must notify Footscray Community Arts immediately if you or any member of your booking party develop any symptoms of COVID-19 within 14 days of attending a Venue. Please contact us immediately by calling our Reception on 03 9362 8888.

General Terms and Conditions – Ticketed Events and Workshops

1.1 By purchasing a ticket or other product (including car parking and merchandise) through Footscray Community Arts (including from the Venue, online or over the phone) or through an authorised sales channel, you agree to comply with the Terms and Conditions.

1.2 The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket.

1.3 These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can obtain a copy of the LPA Ticketing Code of Practice at liveperformance.com.au.

1.4 Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. Or if your ticket is to an event presented by a third party in one of our venues, your ticket may be issued subject to special booking terms applicable to that event or presenter. To the extent that there is any inconsistency between these additional booking terms and the Terms and Conditions, these Terms and Conditions will prevail.

2. Amendments to terms and conditions

2.1 Footscray Community Arts may update, replace or vary these Terms and Conditions at any time, including for specific events. Changes will be made effective by posting them on Footscray Community Arts’s website.

2.2 By making a purchase through Footscray Community Arts or an authorised sales channel, you agree to be bound by the Terms and Conditions that apply at the time of purchase.

3. Purchase of Tickets

3.1 Tickets are valid only when purchased through Footscray Community Arts ticketing platform (Ferve) or in person at Footscray Community Arts Centre. Footscray Community Arts reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.

3.2 In the case of an Event cancellation, a refund will be provided to the original ticket purchaser. Donations made as part of ticket bookings will not be refunded.

3.3 Tickets must not be on-sold at a premium, packaged with other goods or services, offered as a prize or otherwise used for advertising, promotional or commercial purposes, without the prior written permission of Footscray Community Arts. Footscray Community Arts may cancel tickets or refuse to accept orders which it believes are in breach of this condition or may be dealt with in breach of this condition and the bearer of the ticket may be refused admission to the ticketed event.

4. Digital Tickets

4.1 Tickets will be issued to you in digital format if booked online or in person. You can present your ticket on your phone or printed at the venue.

4.2 Do not buy digital tickets from unauthorised sellers. If an unauthorised seller has printed multiple copies of a single ticket you may be refused entry.

5. Pricing, Payment and Delivery of tickets

5.1 All prices are quoted in Australian dollars and are inclusive of GST (where applicable). Where GST applies, your ticket is a tax invoice.

5.2 Tickets advertised at a particular price will be available at that price for a reasonable period of time and in reasonable quantities.

5.3 A ticketing fee will apply for all tickets over $0. The ticketing fee will be applied at checkout.

5.4 If the amount paid by you for your purchase is incorrect for any reason (including ticket price and fee amount where the error was due to an error in a price posted on Footscray Community Arts’s website or otherwise communicated to you or human error or technical malfunction), Footscray Community Arts may cancel the order or the purchase and refund you the amount paid. Where the purchase was a ticket, Footscray Community Arts may offer you a replacement ticket to you at the correct price.

5.5 Delivery of tickets will only be made upon receipt of full payment. No bookings for confirmed until payment is made.

6. User Account

6.1 Prior to making an online purchase, you may be required to register for a user account on our ticketing platform Ferve, and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and must not provide it to any other person.

6.2 You are responsible for the use of the online purchase function and all transactions conducted using your account. If you become aware of any unauthorised use of your account, you should notify Footscray Community Arts immediately and reset your password.

7. Lost or Stolen Tickets

7.1 Where tickets are lost, stolen, misplaced or damaged, Footscray Community Arts may charge an administration fee to issue replacement tickets and may require proof of identity and purchase prior to issuing a replacement ticket.

8. Companion Card Scheme

8.1 Footscray Community Arts observes the Companion Card program and admits carers to ticketed events (but not to any associated additional items such as Food & Beverage or VIP events) as ticketed complimentary guests. The companion must sit in the nearest available seat to the cardholder to assist them during their visit.

8.2 The use of a Companion Card is restricted to people who are unable to participate at a particular venue or event without attendant care support. Details of use are contained on the Companion Card website companioncard.org.au.

8.3 Only the person whose photograph and name appear on the card can use the Companion Card.

8.4 A valid Companion Card or Companion Card number must be produced at the time of purchase, the point of ticket collection and/or on request to gain access to the Companion Card Scheme offer.

8.5 The Companion Ticket is not valid unless the cardholder is present at the event to which the ticket relates.

8.6 The Companion Ticket holder may be charged for the ticket if the requirements above are not met.

8.7 To make companion card bookings, please contact reception@footscrayarts.com and notify of the patron you will be supporting.

9. Event Changes and Information

9.1 Particulars of an event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. Wherever possible, Footscray Community Arts will advise consumers of event changes prior to the commencement of the performance, or at the event where prior notice is not possible.

9.2 It is standard practice to use understudies where the principal performer is unavailable for reasons outside the presenter’s control, or where the performer is not required by his or her contract to perform. You will be advised of the use of any understudies at the event.

9.3 Advertising for events with adult themes will include information about the recommended age for ticket holders. This information will be available on our website for your review prior to purchasing tickets.

9.4 For some events, the artist or presenter may encourage audience members to actively engage with the performance in some way, for example by standing up, waving or dancing. This may impact on visibility in some seating locations.

9.5 In any of the circumstances set out above, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

10. Exchanges and Refunds – Ticketed Events

10.1 You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

Provided that you purchased your ticket through Footscray Community Arts or from an authorised sales channel, you will be entitled to a refund where: Circumstances where you are entitled to a refund include:

  • Cancellation prior to the event
  • Rescheduling prior to the event (you will be offered a window to secure a refund)
  • Significant relocation of the event
  • Cancellation/ rescheduling during the event

You are not entitled to a refund in the following circumstances:

  • Dissatisfaction with the event
  • Failure of inability to attend the event
  • Late attendance
  • Refunded entry or evicted
  • Use of an understudy
  • Lost/ stolen tickets

10.2 Refunds will be processed using the original method of payment to the original person who made the booking. If the original method of payment was cash, a refund will be issued via cheque.

10.3 Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase. Donations made with a ticket purchase will not be refunded.

10.4 Unless required by law, Footscray Community Arts will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.

11. Children’s Events and Minors

11.1 Children who have not yet turned two years old will generally be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on an accompanying adult’s lap for the duration of the event (note: this does not apply for Toddler Jam)

11.2 Some events do require children under the age of two to be admitted with a ticket – particularly for performances programmed specifically for this age group. If this is the case, this requirement will be clearly stated prior to purchase including on the event’s webpage.

11.3 Any person (regardless of age) interrupting the enjoyment of other visitors may be asked to leave an event and/or the venue.

12. Complaints and Feedback

12.1 Consumers are encouraged to provide feedback on the services provided by Footscray Community Arts. To submit a complaint email reception@footscrayarts.com

13. Online Workshops

For children’s online workshops only

Please ensure you have downloaded zoom.us on your child’s device, before the workshop. Please connect to the workshop at the correct time (AEST), through zoom. We cannot offer refunds for failure to connect at the time of the workshop.

13.1. Only registered children may participate in the interactive session

13.2. You must ensure your child has access to a computer device or tablet. Device and browser on the zoom website here. Please ensure you have these requirements on your device before the class.

13.3. We will try our very best to ensure a smooth delivery of the online workshop. However, we cannot control the internet bandwidth at your premises. One way to make sure all goes smoothly on the day, is to check your bandwidth before the class. We recommend you use a testing site such as this one, to check you have a reliable internet connection, with a minimum speed of 1MBPS for both upload and download (most DSL and Cable internet plans will be adequate).

13.4. Unfortunately, we cannot issue refunds for technical issues caused by your bandwidth or device.

13.5. For our workshops, we will try to mostly re-use and reimagine household items. You will be sent a list of materials by FCAC, one week prior to the class.

13.6. Please ensure your child has a safe space to participate. We recommend a space with room to move around and play.

13.7. Children that are seen to be exhibiting inappropriate or disruptive behaviour will be given a verbal warning and then may be blocked from the online class.

13.8. FCAC will send a zoom code of conduct and online child safety rules document, one week prior to the class.

13.9. All adults and teachers onscreen have valid Working With Childrens’ Checks.

Download our Zoom Code of Conduct here.



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